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Frequently Asked Questions
We know how much time and money you are investing in your vacation, and
we know you will have questions. To save you time and, hopefully, help
you in your planning process, we have tried to anticipate and provide
answers to the most frequently asked questions we hear in our office:
1. Is
there a minimum stay required?
For stays
of less than 6 nights, there is a Short-Stay fee, which covers
the short turnaround for house cleaning. This fee varies based on the
total cost of the reservation.
2. Is there daily housekeeping?
Included in
your rental fee is one cleaning (performed upon your departure), unless
otherwise indicated in your rental terms. For any additional cleaning
services, if desired, please contact our office (407-870-1600) for
availability and rates. There is a minimum 24-hr notice required
for additional cleans and for stays of less than 6 nights, there is a
Short-Stay fee, which covers the short turnaround for house
cleaning. This fee varies based on the total cost of the reservation.
3. What time is check in?
The regular
check in time is 4:00pm, Eastern Time.
4. Do I need to check in at the office?
There is no
need to come by the office to check in, provided all monies for your
stay have been received. Once we have received your signed and
completed rental agreement (Registration Form), including your credit
card information, we will send the access codes required to access your
home. These codes will access the lock box at your home, which contains
your house key. They may also, if necessary, include security gate
codes, if your home is located in a gated community. Once you have
received these codes, simply obtain driving directions to your home via
MapQuest or MapBlast, and proceed directly to your vacation home.
5. How do I get the key to my house?
Once we
have received your signed and completed rental agreement (Registration
Form), including your credit card information, we will send the access
codes required to access your home. These codes will access the lock
box at your home, which contains your house key. They may also, if
necessary, include security gate codes, if your home is located in a
gated community. Once you have received these codes, simply obtain
driving directions to your home via MapQuest or MapBlast, and proceed
directly to your vacation home.
6. What time is check out, and what do I need to do to check out?
Please
remember that check out time is no later than 10:00 a.m.
unless prior arrangements have been made with our office
(407-870-1600). The house keeping staff will be arriving shortly after
10:00am to perform a routine inventory and home inspection to the house,
so please be sure to report any damages or breakages during your stay
prior to your departure to eliminate any claim on your security
deposit. Just make sure to lock up, be sure to return the house key to
the lock box to avoid unnecessary charges to the security deposit, and
have a safe trip home. By-the-way, take care to check you have packed
all your personal belongings. Unfortunately, the management cannot be
held responsible for any items left behind.
7. What happens if I do leave personal items behind?
The
management cannot be held responsible for personal items left in the
homes once you have checked out and left the area. If you should leave
something behind, and contact us within the first week after you’ve
checked out, we will be happy to ship the items to you. However, you
would be responsible for the cost of shipping. As we do not have the
space available to store items left behind, if no one claims them within
the first week, unfortunately, we must dispose of them.
8. What is the Damage/Security deposit and what does it cover?
The
Damage/Security deposit is $250.00. This amount is not the same as your
reservation deposit. It is a separate amount held aside in the event
there are any damages, and is placed on your credit card as a HOLD
amount to cover any damages that might occur during your stay. This
amount will continue to be held on your credit card until after you have
checked out and the housekeepers have cleaned and inspected your
vacation home. If we have received a favorable report, this HOLD amount
will not be processed, and your credit card company will release the
hold automatically.
If you
choose to pay your Damage/Security deposit by check, it will be held in
your file until after we have received the final report from the
housekeepers.
9. Is the $200.00 deposit applied to my balance?
Yes. The
$200.00 deposit that is taken at the time of your confirmed
reservation is deducted from the total amount due. Please remember:
this $200.00 is a Non-Refundable reservation deposit and
is different from the Damage/Security Deposit.
10. What is the difference between a
Standard
home and an
Executive
home?
Executive
homes will have more amenities than standard homes. In most cases, the
Executive class homes may have upscale furnishings, a Games Room,
Jacuzzi, multiple TV’s throughout the home and Internet access. An
Executive home will include at least one of the above mentioned
amenities, and it may have more than one or all these amenities.
However, since each home is unique and furnished by the homeowner, we
cannot guarantee all these amenities are included in all Executive
homes.
11. What is the cancellation policy?
If you must
cancel your reservation 45 days or less from your check in date, you
will forfeit the entire cost of your reservation. Cancellation more
than 45 days from your check in date would result in the loss of your
$200 deposit. Because we know your vacation is a big investment, we
strongly recommend taking advantage of the available Travel
Protection Insurance we offer. This will insure
that, should you have to cancel for reasons covered,
you can avoid the chance of losing your entire investment.
(Unfortunately, we are unable to extend this service to our overseas
customers.)
12. What is Travel Protection Insurance?
For our
North American customers, we offer the option of obtaining Travel
Protection Insurance (trip insurance) through a separate company.
By purchasing travel protection insurance, your rental deposit and
non-refundable fees are protected if your trip is cancelled or
interrupted for covered reasons. (Unfortunately, we cannot extend this
service to our overseas customers.)
When you
have made your reservation and receive the rental agreement
(Registration Form) for your completion and signature, there are details
on how this insurance can be purchased, you can either call us (your
vacation rental manager), you can purchase via your online guest
itinerary, or you can call 1.877.eTravel (877.387.2835).
After the
insurance has been purchased, WE cannot cancel it, nor can we answer any
questions regarding the insurance. We defer to the insurance experts
and would refer you to 1.877.eTravel directly. We also have no control
over whether or not 1.877.eTravel honors your claim.
You
can read a detailed description of the policy coverage at: http://www.877eTravel.com/insurance/tp
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13. Are the homes non-smoking?
There is
no smoking allowed in any of our homes.
14. Are pets allowed?
There are
no pets allowed in any of our homes.
15. Is the pool heated?
Pool heat
is now complimentary during the winter months on Florida Leisure
bookings.
During the
summer months, temperatures are warm enough that the pool water
naturally heats to a temperature of around 80-degrees, so pool heat is
not needed. In the winter months, we cannot guarantee pool heat
temperatures due to weather conditions.
16. Is there a Jacuzzi or Hot tub?
Most of our
Executive class homes have a Jacuzzi built into the pool and are only
heated if the pool is heated (i.e.: you have purchased additional pool
heat or the water is already heated due to warmer summer temperatures).
These are NOT “Hot Tubs” and will not reach the higher temperatures
usually associated with hot tubs. We currently manage only two homes
that have above-ground hot tubs instead of Jacuzzis.
17. What is provided in the vacation home?
Each room
of our homes is fully furnished for your comfort. Every convenience has
been provided, including kitchen cookware and bakeware; enough dishware,
glassware, and silverware for the maximum number of people that can be
booked into the home; sufficient linens for your stay (except wash
cloths); more than enough hangars in every closet; even a clock radio
(if you should choose to keep track of time). There is also one roll of
toilet tissue and a “starter” bar of soap provided per bathroom. There
is even a washer and dryer, for your convenience.
18. What do I need to bring and/or provide in the vacation home?
You will
need to provide any food or drink you plan to consume during your stay,
as well as toilet tissue, Kleenex tissue, paper towels, napkins, garbage
bags, dishwashing detergent and liquid dish soap. You will also need to
bring personal toiletries, such as shampoo, lotions, mouthwash, a
personal hair dryer, wash cloths, laundry detergent, etc.
19. Where do I go for groceries or any other supplies I might need?
We have
provided a very informative Visitor’s Guide in each vacation home. This
binder is full of valuable information for you, including locations and
directions to grocery stores, gas stations, fast food and restaurants.
20. Do we have to wait until we get to the theme parks to purchase
tickets?
Absolutely
not! We have a link, on our website to Kissimmee Guest Services. They
will be more than happy to take care of your ticketing needs, and even
deliver the tickets directly to your vacation home. Tickets can be
ordered online before you arrive or once you are here (via our link or
over the phone at 877-273-5636). No waiting in line at the theme
parks! What could be easier?
21. Is there transportation, or shuttles, to the theme parks?
Since we
have many vacation homes scattered over a broad territory, it would not
be possible to offer any sort of transportation or shuttle service. (In
comparison, the cost of daily parking at the theme parks is much cheaper
than the cost of shuttle service arranged by most of the local hotels.)
Also, using your own transportation gives you the flexibility to come
and go as you please, instead of being held to someone else’s schedule.
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We hope we have answered all of the most commonly asked questions.
If you have a question we have not addressed,
please feel free to give us a call at 407-870-1600.
Our friendly and knowledgeable staff will be happy to help you.
We look forward to your visit!
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